FAQ

How long does shipping take?

Estimated delivery to the United States usually takes [X–Y business days] after the order has been processed.

How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed.

Do you provide tracking?

Yes, when tracking is available, you will receive a tracking number by email after your order has shipped.

Can I cancel my order?

You can request a cancellation before the order has been processed or shipped. Please contact us as soon as possible at ventanni404@gmail.com.

What should I do if my item arrives damaged?

Please contact us within 7 days of delivery and include your order number plus clear photos or videos of the damaged item.

Can I return my order?

You may request a return within 30 days of receiving your order. The item must be unused and in its original packaging.

Do you ship outside the United States?

At the moment, our store is focused on shipping to customers in the United States.

How can I contact support?

You can contact us by email at ventanni404@gmail.com.